Then the moment you turn it back on, keep tapping the ESC key gently several times. Then update the bios and card reader drivers if available from this link: and follow the on-screen instructions.Please perform a hard reset on the computer first by following instructions from this link: ![]() If it does not work the card reader needs to be replaced by contacting HP phone support. Let me keep you posted that the evidence points to a card reader hardware failure and this is only an attempt to try and resolve the issue.
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